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Source: Waikato District Health Board – Press Release/Statement:

Headline: Hospital patients urged to fill in care survey

Four hundred discharged patients from Waikato District Health Board (DHB) hospitals are part of a nationwide patient experience survey that asks them to rate their care in hospital.

The 400 were Waikato’s part of 6000 randomly selected survey participants who were inpatients between 2-15 February this year at public hospitals across New Zealand.

They have until Tuesday 17 March to return the survey and Waikato DHB is urging them to do so.

“We really want to hear from you. We do listen, so please complete the survey and give us your insights into our care,” says Waikato DHB’s Quality and Patient Safety assistant group manager Mo Neville.

Patient, doctor, nurse at Waikato Hospital

What matters to patients is important to us.

The Health Quality & Safety Commission coordinates the national survey across all 20 district health boards in New Zealand. The survey is a quarterly event designed to help all district health boards assess the quality of care in public hospitals, from the patient’s perspective.

This is the third time the national survey has been held. It asks people to rate their care experience out of 10 based on communication, partnership, coordination of the care, and having their physical and emotional needs met.

They have also been asked a range of 20 more detailed questions, including ‘Were you involved as much as you wanted to be in decisions about your care and treatment?, ‘Overall, did you feel staff treated you with respect and dignity while you were in the hospital?’ and ‘Was your condition explained to you in a way that you could understand?’

The previous national and local survey results were released in February, and the response rate for Waikato DHB was a good 31 percent, up from 17 percent in the very first survey.

Mo Neville says reminder letters were sent out on Tuesday to the 400 Waikato participants and she is hopefully that the response rate will rise yet again.

The Health Quality & Safety Commission is aiming for 40 percent national response rate this time.

Commission director of health quality evaluation Richard Hamblin urges anyone invited to fill in the survey to do so. “It’s easy, doesn’t take long, and you remain anonymous unless you choose to supply contact details.

‘You can reply online or post your response. However you do it, your feedback on your stay in hospital will let DHBs know what they’re doing right and where improvements are needed.’