
Dealing with difficult customers? Taking a few minutes to reflect on your day may help
Front-line workers have little control over how customers treat them. New research on taxi drivers points to a simple coping habit.
Independent Analysis and Reportage

Front-line workers have little control over how customers treat them. New research on taxi drivers points to a simple coping habit.

The women of Homer’s Odyssey were cunning, desiring and powerful. Nolan’s adaptation turns them into figures of suffering, sacrifice and regret.

As long as women and other equity-seeking groups are underrepresented, Canada’s clean energy workforce remains inequitable.

Heliconius butterflies eat high-protein pollen and seem to age well.

China’s new ethnic unity law reaches across borders. The danger is not that it does so. It is what it criminalizes, whom it targets, and how it enforces.

Schools can teach Welsh, but can they create lifelong speakers? New research suggests the answer is more complicated than policy assumes.

By testing hundreds of pigeon fanciers, researchers hope to predict who is most at risk and improve treatment for a wider family of lung diseases.

AI translation can be fast, convenient and fluent. But that does not guarantee people will understand each other.

Patients in Indonesia cannot access medical opioids because the government fears drug misuse.

Research shows that market-based land reform in South Africa since 1994 has often benefited white farmers and preserved inequality instead of reducing it.

There’s an important difference between scrutiny and concern. Here’s why this matters.

Volunteers have been a mainstay of conservation in Australia. As bird flu spreads, they must be supported – and kept safe.