Source: Radio New Zealand
ASB is set to start opening its branches at 9.30am rather than 9am between Monday and Saturday. RNZ / DOM THOMAS
ASB is set to start opening all its branches half an hour later.
It has told customers that they will start opening at 9.30am between Monday and Saturday.
“This will allow our teams more dedicated time for training and development, so that they can keep providing great support to our customers. Opening hours on Sundays and at sites that operate half-days will not change.”
Consumer NZ said most people were not using their branches to interact with their banks.
It found in its most recent banking survey that most people were dealing with their banks via their mobile app.
Only 4 percent said their main access was a physical visit to the branch.
Consumer said, of the people who said they had experienced a problem with their branch in the previous 12 months, almost one in five of those problems were because of things like the branch being closed or reduced hours.
“Switching rates for banking in New Zealand are very low, only 3 percent of people changed their primary bank in the previous 12 months. Of those that did switch their main bank, 15 percent said they did so because of branch closure.
“While we know that most people do their banking online, for some people their branch really matters.”
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– Published by EveningReport.nz and AsiaPacificReport.nz, see: MIL OSI in partnership with Radio New Zealand
