Broadband satellite service provider Starlink is now being used in the Pacific but not always legally, for now.

In Vanuatu, border workers are confiscating equipment.

Telecom regulator Brian Winji said people using the service had signed up overseas — likely in Australia and New Zealand — and have brought the equipment into the country.

“They smuggle it into Vanuatu without customs knowing,” Winiji said.

“[Starlink] is not allowed to operate inside Vanuatu without getting a proper licence.”

Starlink was given a temporary restricted licence to operate after severe back-to-back cyclones battered the country. But this was only 20 units given to the National Disaster Management Office and it lapses by the end of April.

Anyone else using Starlink is breaking the rules.

Winji said Starlink had not fully applied to operate in Vanuatu and he does not know when they will be operational.

‘Future competitive environment’
Cook Islands telecommunications regulator chair Bernard Hill said regulators who were banning the use of Starlink might have an “overinflated view” of their importance.

“They feel slightly offended by the fact that this happens without their, ‘oh, you’re allowed to do that’. In deregulated markets, like Cook Islands, like New Zealand, the rule is we let you do it until there’s a good reason to say no,” he said.

“They approached me about a licence 18 months ago, they still haven’t resolved on their local structure but unlike the other regulators, I have authorised the roaming of devices purchased in New Zealand and Australia.”

Hill said he did not know the exact number of people using the service, but it has been enough to have a competitive influence on Vodafone Cook Islands — the nation’s biggest broadband provider.

“I can’t say Vodafone is happy about it but they are at least realistic about this being part of the future competitive environment and I believe they’re doing the best to cope with the challenge that presents them.”

In Fiji, Starlink has already been given a licence to operate but it has not yet set up the service locally.

The Telecommunications Authority chairperson David Eyre said it could be operational by the middle of this month.

He said people who had already brought Starlink equipment into the country would need to switch over to the local service when it was running.

“Starlink is in the process of finalising the operational procedures, processes and what not in preparation for launch, we are encouraged that they’re probably going to launch soon and when I say soon, probably early quarter two,” Eyre said.

Delivering high-speed internet
The company, owned by tech billionaire Elon Musk, promises to deliver high-speed internet to the remotest regions by using thousands of satellites orbiting close to the planet.

Hill said Starlink and other low earth orbit satellite companies should be a good fit for the Cook Islands Pa Enua (outer islands) that struggle with poor communications infrastructure.

Eyre said remote connectivity in Fiji was a consideration for giving the licence.

“Coverage in those areas is probably one of the main reasons why we have licensed Starlink here in Fiji, to serve the remotest of the remote.”

In other Pacific nations, Starlink has become or is becoming available.

Papua New Guinea gave the service an operation licence at the beginning of this year and last month Samoa’s cabinet did the same.

Hill said he did not think Starlink and similar companies would make other forms of receiving internet irrelevant.

He said countries needed back up options in case something goes wrong — like the Hunga-Tonga-Hunga-Haa’pai volcano eruption that destroyed Tonga’s internet cable.

Hill said as more Pacific economies rely on internet services, being cut off could be disastrous.

“From the point of view of redundancy and resilience having access to services from overhead as well as undersea is pretty important.”

This article is republished under a community partnership agreement with RNZ.

Article by AsiaPacificReport.nz

New Zealand pay-TV company Sky TV plans to cut some jobs in the country as it outsources roles to India and the Philippines, reports the Asia-Pacific Broadcasting Union.

Sky chief executive Sophie Moloney said the proposal would result in some of Sky’s work in technology and content operations being outsourced to experienced international provider Tata Consultancy Services (TCS), according to TVNZ’s 1News.

TCS is an India-based information technology services and consulting company.

In customer care, Sky TV said it would adopt a hybrid model, with one third of its team based in New Zealand and two-thirds in the Philippines (through Sky’s existing partner Probe CX Group).

It said the proposal would see “over 100 roles” retained in its New Zealand call centre, while “around 200” roles would be created in the Philippines to deal with “more straightforward” inquiries.

“Overall, the proposed changes would boost Sky’s customer service capacity by 40 percent across the two teams, driving better customer experiences and the ability to meet customer demand as it flexes,” said Sky in an announcement to New Zealand’s stock exchange last month.

Sky said the changes would result in “multi-million dollar permanent savings within two years”.

Sky TV provides pay television services via satellite, media streaming services and broadband internet services.

It has no connection with the UK’s Sky Group or Rupert Murdoch’s News Corp.

Article by AsiaPacificReport.nz

It could be weeks before Tonga’s crucial undersea communications cable – which connects it to the world – is back online.

The cable carries nearly all digital information including the internet and phone communications in and out of Tonga.

It was damaged after the Hunga Tonga-Hunga Ha’apai volcanic eruption nearby on Saturday.

Dean Veverka is director of the International Cable Protection Committee and chief technical officer for Southern Cross Cables — which owns two other cables in the area.

The Tongan cable, which is part-owned by the Tongan government, has broken about 37km off Tonga, he said.

The repair requires a ship which is currently in Papua New Guinea, about 2500 km away, so it could be a couple of weeks before the cable is back up and running.

“It’s very serious because the satellites can only handle … a small percentage of the traffic requirements out of any country.

“These days submarine cables carry about 99 percent of all communications between countries.

Limiting Tongan communications
“It will be quite limiting the communication to Tonga for a fair while.”

It could cost anywhere from US$250,000 upwards to repair, he said.

In the meantime, satellite communications appear to be disrupted by the massive ash cloud thrown up by the volcano.

NZ Joint Forces commander Rear Admiral Jim Gilmour told RNZ News on Monday the communication problems — likely from the ash– prevented pictures taken during the reconnaissance flight being sent back to New Zealand for analysis from the air.

It had to be done once the plane landed back in New Zealand last evening.

The Tonga cable connects into Suva in Fiji, and from there to the Southern Cross cable onto New Zealand, Australia and the US.

This article is republished under a community partnership agreement with RNZ.

Article by AsiaPacificReport.nz

In the wake of a violent volcanic eruption in Tonga, much of the communication with residents on the islands remains at a standstill. In our modern, highly-connected world, more than 95 percent of global data transfer occurs along fibre-optic cables that criss-cross through the world’s oceans.

Breakage or interruption to this critical infrastructure can have catastrophic local, regional and even global consequences.

This is exactly what has happened in Tonga following Saturday’s volcano-tsunami disaster. But this isn’t the first time a natural disaster has cut off critical submarine cables, and it won’t be the last.

The video below shows the incredible spread of submarine cables around the planet – with more than 885,000 km of cable laid down since 1989. These cables cluster in narrow corridors and pass between so-called critical “choke points” which leave them vulnerable to a number of natural hazards including volcanic eruptions, underwater landslides, earthquakes and tsunamis.

Animation of spread of global submarine cable network between 1989 and 2023. Video: ESRI

What exactly has happened in Tonga?
Tonga was only connected to the global submarine telecommunication network in the last decade. Its islands have been heavily reliant on this system as it is more stable than other technologies such as satellite and fixed infrastructure.

The situation in Tonga right now is still fluid, and certain details have yet to be confirmed — but it seems one or more volcanic processes (such as the tsunami, submarine landslide or other underwater currents) have snapped the 872km long fibreoptic cable connecting Tonga to the rest of the world.

The cable system was not switched off or disconnected by the authorities.

This has had a massive impact. Tongans living in Australia and New Zealand cannot contact their loved ones to check on them. It has also made it difficult for Tongan government officials and emergency services to communicate with each other, and for local communities to determine aid and recovery needs.

Thank you all for the messages. No word from my Father or Family in Haapai. All communication in Tonga is out.
I have setup a fundraiser, link in bio for anyone wanting to help. Whilst I can’t assist family at this moment I will focus on country as more Information comes out. pic.twitter.com/1MCtnH5CNw

— Pita Taufatofua (@pitaTofua) January 15, 2022

Telecommunications are down, as are regular internet functions – and outages keep disrupting online services, making things worse.

Tonga is particularly vulnerable to this type of disruption as there is only one cable connecting the capital Nuku’alofa to Fiji, which is more than 800km away. No interisland cables exist.

It could be weeks before Tonga’s crucial undersea cable – which connects it to the world – is back online.https://t.co/5FmWdfJorc

— RNZ Pacific (@RNZPacific) January 17, 2022

Risks to submarine cables elsewhere
The events in Tonga once again highlight how fragile the global undersea cable network is and how quickly it can go offline. In 2009, I coauthored a study detailing the vulnerabilities of the submarine telecommunications network to a variety of natural hazard processes.

And nothing has changed since then.

Cables are laid in the shortest (that means cheapest) distance between two points on the Earth’s surface. They also have to be laid along particular geographic locations that allow easy placement, which is why many cables are clustered in choke points.

Some good examples of choke points include the Hawai’ian islands, the Suez Canal, Guam and the Sunda Strait in Indonesia. Inconveniently, these are also locations where major natural hazards tend to occur.

Once damaged it can takes days to weeks (or even longer) to repair broken cables, depending on the cable’s depth and how easily accessible it is. At times of crisis, such outages make it much harder for governments, emergency services and charities to engage in recovery efforts.

Many of these undersea cables pass close to or directly over active volcanoes, regions impacted by tropical cyclones and/or active earthquake zones.

In many ways, Australia is also very vulnerable (as is New Zealand and the rest of the world) since we are connected to the global cable network by a very small number of connection points, from just Sydney and Perth.

In regards to Sydney and the eastern seaboard of Australia, we know large underwater landslides have occurred off the coast of Sydney in the past. Future events could damage the critical portion of the network which links to us.

How do we manage risk going forward?
Given the vulnerability of the network, the first step to mitigating risk is to undertake research to quantify and evaluate the actual risk to submarine cables in particular places on the ocean floors and to different types of natural hazards.

For example, tropical cyclones (hurricanes/typhoons) occur regularly, but other disasters such as earthquakes and volcanic eruptions happen less often.

Currently, there is little publicly available data on the risk to the global submarine cable network. Once we know which cables are vulnerable, and to what sorts of hazards, we can then develop plans to reduce risk.

At the same time, governments and the telecommunication companies should find ways to diversify the way we communicate, such as by using more satellite-based systems and other technologies.

Dr Dale Dominey-Howes is professor of hazards and disaster risk sciences at the University of Sydney. This article is republished from The Conversation under a Creative Commons licence. Read the original article.

Article by AsiaPacificReport.nz